Shipping policy

Shipping Policy

Effective Date: September 25, 2025

Processing Time

  • Orders are typically processed and shipped within 2–4 business days after payment is received.

  • During peak seasons or promotions, processing times may be slightly longer.

Shipping Methods & Rates

  • We ship across Canada using trusted carriers such as Canada Post, UPS, or Purolator.

  • Shipping rates are calculated at checkout based on order weight, size, and destination.

  • Free local pickup or delivery may be available in [City/Region]—please contact us to arrange.

Estimated Delivery Times

  • Local (within [Province]): 2–4 business days

  • National (other provinces): 5–10 business days

  • Remote or rural areas may require additional time.

Tracking & Notifications

  • A tracking number will be provided via email once your order has shipped.

  • Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages caused by incorrect addresses.

International Orders 

  • At this time, we do not ship outside Canada, but we will work hard towards it!

Damaged or Lost Packages

  • If your package arrives damaged or is lost in transit, contact us within 7 days of delivery at [email/phone] with your order number and photos of any damage.

  • We will work with the carrier to replace or refund your order whenever possible.